Returns, Exchanges & Warranty Policy

IMPORTANT: We are an independent distributor, not the manufacturer. Warranty support is only available for products purchased directly from our website. We cannot assist with products purchased from other retailers. For warranty claims on items purchased elsewhere, contact the place of purchase.

Returns Policy

Most new, unworn, and unaltered items may be returned within 30 days of delivery. Items must be in new condition with original tags attached and the boot box in unused condition. Boots may be tried on indoors only on a clean surface such as carpet.

If a return is approved due to our error, including an incorrect item, defective item, or approved warranty claim, we will provide a return label at no cost to you. For all other returns, return shipping is the responsibility of the customer.

Refunds for returned items will be issued minus the original outbound shipping cost. Expedited shipping charges and shipping charges to Alaska, Hawaii, APO/FPO, and U.S. territories are non-refundable unless the return is due to our error or an approved warranty claim.

To request a return authorization, submit a request here:
Return & Exchange Request Form

Return requests are typically reviewed within one business day.

Refunds are generally processed within 2 weeks after the return is received. Processing time includes return transit, inspection, and bank processing time.


Exchanges

Exchanges are available for the same model only and are limited to one exchange per order.

To request an exchange, submit a return authorization request and select exchange:
Return & Exchange Request Form

Once the original item is received and approved, a replacement will be shipped at no additional cost for customers in the lower 48 states, provided the requested item is available.

Customers in Alaska, Hawaii, APO/FPO, U.S. territories, and international destinations are responsible for replacement shipping costs.

If the requested replacement is not available, you will be notified. If you need the replacement quickly, submit a return request and place a new order to avoid delays.


Warranty and Manufacturer Defects

If you believe your boots have a manufacturer defect on a product purchased from our website, contact cs@bellevillebootstore.com and include the following:

  1. Photo of both boots side by side
  2. Photo clearly showing the defect
  3. Photo of the tongue label from one boot

Warranty claims are evaluated on a case-by-case basis and final determination is made by the manufacturer. If approved, a return label will typically be provided and a replacement issued after inspection. If the product is no longer available, a refund may be issued.

Warranty support is only available for items purchased directly from our website.


International Shipping

We ship to select international destinations. If your country is not available at checkout, we do not ship to that location.

  • Estimated delivery to most European countries, Australia, and New Zealand is approximately 2 weeks after shipment, but delivery times may vary due to customs and local carrier conditions
  • Customers are solely responsible for all import duties, taxes, and customs fees
  • Shipping costs are calculated by weight and dimensions
  • We may ship via USPS, UPS, or FedEx based on the fastest and most reliable option at time of shipment
  • International orders may require 3 to 5 business days for processing and may ship once or twice weekly based on volume

All international sales are final. No returns or exchanges are accepted.

If a shipment is refused or returned due to unpaid duties, taxes, or an undeliverable address, the return will not be accepted.

We are not responsible for carrier delays, customs processing times, or circumstances outside our control.